I had thought once I’d gathered all the necessary paperwork and submitted them, that I would then be shortly be receiving my Portuguese driver’s license. That was back at the beginning of December of last year (2017). It is now nearing mid’ April and I have still not received the license. So upon returning to Lisbon I went and and checked in with the DMV (IMI in Portugal) to discover what may be holding it up. In my broken and very limited Portuguese, and after a few unsuccessful attempts at trying to find the right line I needed to be in, I finally found someone who told me that my original receipt letter that I received was my provisional license. I had a copy of it but she informed me that wasn’t good enough, I needed the original. For 30 euros I could get a new one. So I began to get my wallet out when she informed me that I’d need to go to another line to pay and get the letter.
Each time you get in a line-up, you begin by getting a ticket that is only available downstairs at the entrance. So I went back down, obtained another ticket (now for line “A”), and waited for my turn in the waiting room. Finally my number was called and ended up right beside the woman I had previously dealt with, and fortunately, knowing my situation, she explained it to the gentleman. He then took my money and printed out a new provisional license and then explained to me in good English that it was good for four months. I asked what was taking so long to get the real license. He said they have to check back with the country of origin in order to do the exchange (in this case, Canada), and that can take some time. Plus, he said, there’s so many ex-pat Portuguese who’ve been living in Brazil and who are moving back, that it has caused a 6-8 month backlog. Well, at least I had my provisional – although it was just for four months. Hopefully my original would arrive by then, or back to IMI and out another 30 euros.
We are finding that this is how the bureaucracy is in Portugal – slow. It is also difficult to get clear answers as to how things should be done correctly and in what order. We’ve spent a lot of time in government offices, only to find out that a new form is needed, or we needed something from another office before they could proceed in the one we were currently at.